Chatbot Scope of Work
This document outline the scope of work for the identified product / service in line with the company requirements.
Define Business Issues you wish to address:
1 Define Objectives:
2 Process flow - What is the expected user journey of the chatbot:
3 What are the platforms the chatbot needs to be connected?
4 What is the average number of queries / questions that the bot needs to be trained to answer?
5 Will there be live agents to answer advanced customer queries?
6 Additional Requirements and /or Conditions:
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